Monthly add-ons
AI Polish and Cloud Transcription are monthly add-ons. You can cancel before the next renewal to prevent the next charge. Access remains available through the paid period.
Refunds
If an add-on did not work as described, email us within 14 days of the charge with your purchase email and a short description. We will investigate and, where appropriate, issue a refund to the original payment method. Mandatory consumer rights always apply.
Usage allowances
Cloud-transcription allowances are tied to the billing period and do not roll over unless we explicitly say otherwise. We do not provide cash refunds for unused allowance.
Need help?
Contact hello@macaw.live.